Refund policy

Return & Refund Policy

At Reserved, our goal is to provide every guest with an exceptional cocktail experience. Due to the nature of our offerings, we do not accept returns or provide refunds for drinks or food items once they have been served.

However, your satisfaction means everything to us. If there is ever an issue with your order—whether it doesn’t meet your expectations or something isn’t quite right—please let a member of our team know immediately. We’ll do our best to make it right on the spot.

All sales are final, but your experience matters. If you have any questions or feedback, feel free to contact us at org1181@rit.edu or speak to our staff during your visit.